Contact Information

Existing Home Loans

Telephone Number:
Customer Service
1.800.365.4441

Mon - Fri: 7:30 a.m. - 4:00 p.m. PST (excluding certain holidays)

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Email:
For questions about an existing home loan: customerservice@guildmortgage.net

For questions regarding a delinquent loan or a loan modification: loancounseling@guildmortgage.net

For questions or comments about our website: webmaster@guildmortgage.com

Are you not getting the assistance that you need?

If you are having problems getting the homeowner assistance that you need, please contact us in writing at the address below.

Guild Mortgage Company
c/o Quality Assurance Department - Borrower Escalations
5898 Copley Dr., 4th Floor
San Diego, CA 92111

If your loan is owned by Fannie Mae, we will send you a letter acknowledging your inquiry within 3 business days of receipt and make every effort to identify a resolution within 15 days. In some cases, we will need additional time to address your concerns and will require up to 30 days to identify a resolution. We will send you a letter within 5 business days of determining a resolution that addresses your concerns.

For all other inquiries relating to your existing mortgage loan, we will send you a letter acknowledging your inquiry within 20 business days of receipt and provide a response within 60 business days of receipt, or earlier pursuant to applicable law.

New Home Loans and Refinancing

Telephone Number:
Express Lending
1.800.283.8823

Mon - Fri: 8:30 a.m. - 6:00 p.m. PST (excluding certain holidays)

Email:
For new home loans or refinancing: explmail@guildmortgage.com

Or, contact your nearest branch: Find a branch near you

Corporate Address:
Guild Mortgage Company
5898 Copley Dr.
San Diego, CA 92111
1.858.560.6330