Opening Doors Blog

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    • Mar 21
    • Posted by:

      Mary Ann McGarry, President & CEO

    Customers First

    We put customers first. In the past year, we kept our focus on our customers even through record loan volume and the biggest regulatory overhaul we have ever seen. We were the first in the industry to pilot a new customer satisfaction survey as yet another way to listen to and interact with our customers. These surveys provide customers with a neutral platform to share praise and voice concerns. They also provide loan officers and other Guild team members with the opportunity to reflect on customer experiences and improve communications. With this addition to our customer support, we are planning ahead and getting ready for the next level of service. To ensure great customer experiences as we continue to grow, we will need additional care, thoughtful research, and a strong commitment to keeping the soul of a small company as a core commitment. While we move towards becoming more high-tech, we will be sure to continue being high-touch through personal interactions with our customers. Our business has always been about relationships and will continue to be in the future.

    • Mar 14
    • Posted by:

      Anita Lender, Blogger & Mortgage Expert

    Always a Student

    Education is the foundation of success. That was the focus of Guild’s most recent Leadership Summit. Each year, the Summit serves as a time for us to renew old friendships, join breakout sessions and plan for the future. I believe that planning ahead begins with learning and that learning is the best tool for personal development and accountability. We created Guild University to put the tools of learning in the hands of our employees. Guild University is an online education portal that offers employees courses in regulatory guidance, company policies, and leadership and management skills. Through Guild University, we have the opportunity to grow through learning – no matter where we are or what we want to learn. I say, why not start now?

    • Mar 25
    • Mary Ann McGarry
    • Posted by:

      Mary Ann McGarry, President & CEO

    Liberty Road Foundation

    Since 2008, Guild Mortgage has been actively involved volunteering their skills, talents and financial recourses with Liberty Road Foundation. A non-profit founded by Executive Vice President and National Sales Manager of Guild, Barry Horn. Liberty Road Foundation assists in transforming the lives of those in the workplace connecting businesses to non-profits. This has had an amazing impact on the culture at Guild. Boosting morale and creating a unity of purpose.

    Liberty Road Foundation has acted as a bridge for Guild to step into the gaps of their neighbors in need. Many mornings you’ll find the Washington Guild crew making breakfast bright and early for the kids at Jubilee Reach. Other days they’ll be serving lunch to the homeless, addicted and mentally ill at the Matt Talbot Center. They have also been a major sponsor for project funding. Liberty Road Foundation hosts a bi-weekly Business Leaders Breakfast where Guild employees come to connect with other business leaders whom share the same vision. They are committed to becoming significant business leaders who are generous and devoted to serving and building meaningful, lasting relationships.

    Learn more at www.libertyroadfoundation.com.

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The blog postings on this site represent the positions, strategies or opinions of the author and do not necessarily represent the positions, strategies or opinions of Guild Mortgage Company or its affiliates. Each loan is subject to underwriter final approval. All information, loan programs, interest rates, terms and conditions are subject to change without notice. Always consult an accountant or tax advisor for full eligibility requirements on tax deductions.