Customer Experience Commitment

Customer Commitment | Guild Mortgage

We’re committed to providing excellent customer experience. Not only do we work hard to use the latest technology and make ourselves available according to customer schedules, we solicit feedback for improvement. Listening to our customers and implementing their suggestions into our customer care is how we’ve earned a 96% customer satisfaction score. Through our customer satisfaction surveys, we’ve learned that our customers feel our application process is easy, trust our loan officers and processors, and would recommend us to their friends and family. While I’m pleased with the hard work our teams have put in to ensure the mortgage process is as pleasant as possible, I’m excited to find new ways to connect with our customers and learn from them. We’re focusing on communications trainings and streamlined user experiences on our digital platforms to make sure our customers have the positive experience they deserve. Be sure to check out our website announcements on new customer initiatives!