Help when you need it.

What is a financial hardship?

A change in circumstance from when your loan was originated that has caused you to fall behind on your payments or to be in imminent danger of falling behind on your payments. Investors will require you to provide proof of a hardship in order to be considered for the following workout types (Modification, Partial Claim, Short Sale or Deed in Lieu). Allowable hardships may vary by investor. Please call us at 1-800-365-4884 or e-mail us at to request a workout package or to inquire about allowable hardships.

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Call Our Loan Counseling Department

We can help answer your questions and explain your options.


M-F 7:30 a.m. to 5:00 p.m. PT
(excluding certain holidays)