Help when you need it.

See what documents you need to provide Guild
if you're having a hardship.

While each investor may require you to fill out their specific forms - the items you should be prepared to provide (for all borrowers on the loan) are:

  • Hardship letter describing what caused you to fall behind on your mortgage payments
  • Documentation to support your financial hardship
  • Financial statement
  • Last two months of pay stubs
  • Last two months of bank statements
  • Last two years of tax returns

Please call us at 1-800-365-4884 or e-mail us at to request a workout package.

Go Back to Hardship Assistance

Call Our Loan Counseling Department

We can help answer your questions and explain your options.


M-F 7:30 a.m. to 5:00 p.m. PT
(excluding certain holidays)