Help when you need it.

What is the turnaround time to evaluate a
workout solution?

Once a complete workout package* has been received, the turnaround time on a decision is approximately 30 days. If the workout package was not complete, we will send a letter requesting the missing documentation and provide a deadline for receipt of the missing items. We cannot complete our evaluation until we receive a complete workout package.

*Please note that some investors do not allow for review of a workout package if it is received within a few weeks of the scheduled foreclosure sale date. Please call us at 1-800-365-4884 to discuss options.

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Call Our Loan Counseling Department

We can help answer your questions and explain your options.


1-800-365-4884

M-F 7:30 a.m. to 5:00 p.m. PT
(excluding certain holidays)