Help Desk Heroes

Help Desk Heroes | Guild Mortgage

Our departments are filled with talented people. This week, I’d like to highlight the great work done by our Help Desk Specialists in IT. They support our nearly 3,000 employees as well as any borrower who needs assistance with our website. Our 7 Specialists handle 1,000 calls, 700 requests and 350 Live Assist sessions each week. How do they do it? They have a strong team that supports them in their work to find a resolution quickly while keeping a smile in their voices. They’re also very motivated to help others in their job duties as well as their understanding of the issues. When asked what the most rewarding part of their work is, each Specialist had a similar response: “The most rewarding part of our work is fixing an issue for a caller and getting her operational again.” They also expressed a great sense of satisfaction in helping others to understand technology just a little better. I applaud the Help Desk, its success and its continuous support for us all. The Help Desk is one of the many groups that make Guild so great.