Holiday Hours and IRS Reminders

Customer Service Department will be open to accept payments: Saturday, Dec. 30, 2023 from 8 am-noon PT.

Payment Processing and Office Hours

Our office will be closed on Monday, Dec. 25, 2023 and Monday, Jan. 1, 2024.

Overnight mail
  • Last delivery accepted on Friday, Dec. 29, 2023.
Mail (checks)
  • Last delivery accepted on Friday, Dec. 29, 2023.
  • Mail received after 5 pm PT on Dec. 29, 2023 will be posted to your account on Tuesday, Jan 2, 2024.
One-Time ACH
  • Same day payments can be scheduled for Dec. 30, 2023 if the payment is scheduled before noon PT.
  • Payment will be posted to your account on Dec. 30, 2023.
Speedpay
  • Accepted on Dec. 30, 2023 if scheduled before noon PT.
  • Payment will be posted to your account on Dec. 30, 2023.
Billpay
  • Payments are credited to your account on the day the funds are received by Guild.
  • Please schedule the payment with enough time for the funds to be received by Guild.

IRS reminders

To receive interest credit for the year 2023, mailed payments must be received by Friday, Dec. 29 by 5 pm PT. Payments submitted by Speedpay or one-time ACH must be requested prior to noon PT on Saturday, Dec. 30.

IRS statements

Online: The fastest way to receive your IRS tax form(s) is online through MyAccount. Register with your email now and you will be notified as soon as available. We anticipate it by mid-January.

Mail: If you are not signed up for Paperless Statements, your tax form will be mailed by Jan. 31, 2024.

Important messages:

  • The IRS tax form(s) is issued to the primary borrower only.
  • Duplicate copies are not provided to any other borrower on the loan.