Maintenance Matters

Servicing Customers

At Guild, we service most of our loans, so we serve our customers after they’ve moved in to their new homes. From renovations or refinancing to moving, we know you need support. To better meet you where you are and to give you the support you deserve, we’ve started a few important initiatives. First, we’re using more email to help out with tax and other information. We’re also enhancing the “Help Center” of our website to provide more information on payments, hardship assistance, escrow accounts and other frequently asked questions. We know that maintaining your mortgage means more than just how and when to make your payment. We’re here to help.