At Guild, our customers matter. You’re our peers, neighbors, friends, family. We’re here for you from the first contact through to the closing and later, through decisions like refinancing or even a second home. To make sure we’re giving you the resources you need, we’re improving communications both within our company and with our customers.
For our employees, we’ve created new resources, with informational PDFs available on many servicing topics. We’ve updated our proprietary loan origination system to give employees a personalized understanding of each customer.
For our customers, we’ve updated payment methods, including Speedpay payments with debit and ATM cards. We’ve made available a one-time ACH, free online payment option. We’re communicating by email about taxes and escrow analyses. We’ve added a language line for customers whose first language is not English or Spanish. Customers also should experience more convenient access to services now that we’ve added more representatives and opened our phone lines for an extra hour each day.