How Do You Prepare For Success?
By reflecting on what you’ve done, learning from what works and what doesn’t, and developing best practices for the future, you can prepare for success. In reflecting on Guild’s 2015 accomplishments, I’m proud of what we’ve done. Our growth, industry recognition, and ability to adapt in a volatile regulatory environment have reenergized me when looking ahead to 2016. I’m confident that we can learn from the past year and continue on an upward trend this coming year.
How Do You Measure Success?
By taking a comprehensive approach to measuring success, you get a better idea of what truly works for your company. I start with numbers. In 2015, Guild achieved record growth with loan volume reaching $13.8 billion, up 86% from 2014. Our servicing volume reached $22.3 billion, up 34% from 2014. We also hired over 1,200 employees to join the Guild team to contribute to our growth. Then, I look at the quality of our services. Guild earned many awards in 2015 including Top 100 Mortgage Companies in the U.S., Top Workplaces, and Ernst & Young’s Entrepreneur of the Year. This recognition is a reflection of our growth as well as of our success as an entrepreneurial company that fosters individuals’ complementary strengths to focus on solutions.
How Do You Continue To Succeed?
By investing in people, you can build upon your success. Investing in your customers, in your employees, and in your own personal improvement sets your company up for further success. Guild is currently working on improving customer experiences through internal efficiencies and external, customer friendly processes. We encourage professional growth for employees through Guild University, an online educational platform. And as for me, I continue to learn from the industry, from my team and from our customers to ensure Guild achieves the success I know it can.