Row of yellow houses on neighborhood street

Guild Mortgage Earns Fourth Straight STAR Performer Recognition From Fannie Mae

Leading independent mortgage lender honored for its competency, capacity and overall performance in servicing for 2020 STAR Program year

San DiegoGuild Mortgage (NYSE: GHLD), a rapidly growing mortgage lending company originating and servicing residential loans since 1960, has earned a Servicer Total Achievement and Rewards™ (STAR™) performer recognition from Fannie Mae.Guild received recognition in the General Servicing category for the 2020 STAR Program year, earning the distinction for the fourth consecutive year.

“The year 2020 was remarkable for many reasons,” said Mary Ann McGarry, CEO of Guild Mortgage. “We were able to help thousands of families refinance their mortgage, while providing forbearances or other options to those experiencing financial hardships. Despite the many challenges we all faced, we had an opportunity to be there for our customers when they needed us most. We helped keep thousands of people in their homes in the last year, and for that, everyone at Guild can be proud.”

Initiated in 2011, the STAR Program is a performance management and recognition program that defines industry standards and leading practices. It seeks to understand and communicate best practices across the servicing community, provide a consistent methodology for measuring servicer performance, and identify and recognize Fannie Mae’s highest-performing servicers.

The STAR Performer recognition is reserved for top performing servicers in one or more of three categories: General Servicing, Solution Delivery and Timeline Management. STAR Performers are rated across key process areas, including relevant people strategies, processes, and applicable metrics.

Guild generated a record $35.3 billion in origination volume in 2020, up 61% from 2019. The company’s in-house servicing portfolio grew 22% year-over-year to $60.0 billion in the fourth quarter of 2020, with Guild retaining servicing rights of 90.4% for total loans sold.

“At Guild, our vision is to create customers for life, and we have an opportunity to work toward that vision every day in servicing,” said Jim Madsen, executive vice president, loan administration at Guild. “The STAR program recognizes lenders that are continually improving their processes and consistently raising the bar in how they serve customers. Kudos to our entire servicing team for their hard work and contributions to our recognition from Fannie Mae for the fourth straight year.”

Through partnerships with government organizations like Fannie Mae, Guild has worked to introduce unique low-down payment and first-time homebuyer loan programs. A recognized leader in low-to-moderate income affordable and sustainable lending, Guild has been a pioneer in offering VA and FHA loans for decades. The company was one of the first lenders to offer loans under Fannie Mae’s MH Advantage initiative, a mortgage program for manufactured homes with features and amenities comparable to traditional, site-built single-family homes.

A leading national lender, Guild specializes in developing innovative pilot programs and specialized products to help deliver the promise of home in every neighborhood and community it serves. Its loan professionals can serve the needs of any homebuyer, from helping first-time buyers achieve homeownership, often through government loan programs, to homebuyers looking to upgrade with a jumbo loan. Guild also specializes in helping active duty and retired military personnel to secure VA loans, with 100% financing and flexible qualifying standards. The company is consistently recognized for its impact in the communities it serves, commitment to customer service, strength in regulatory compliance and workplace culture.

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.