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What can we help you with today?

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Make online payments, review your loan status or access your loan documents

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It’s free and simple to make your monthly payment

Payment options

Interested in a new purchase or refinance?


Monday–Friday 6am–5pm PT

Or, find Guild in your local area

Find a branch
Find a loan officer

Use our tools for:


Make a payment online or by mail

Already have an account with us? It's free and easy to:

  • set up a reccurring automatic payment (ACH)
  • complete your payment with a one-time automatic payment (One-Time ACH)
Learn more about ACH payments

If you'd prefer to skip the account or use a debit card:

Make your payment using Speedpay (fee varies by state, up to $7.00)

If you need to make your payment directly:

Guild Mortgage Company
P.O.Box 85046
San Diego, CA 92186-5304

Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5887 Copley Drive
San Diego, CA 92111

Have other payment questions?

We’re happy to help with any questions you may have—get more information on seeing your payment status, different payment options and the requirements for specific types of payments

Escrow, taxes and insurance

Learn more about your escrow account and how taxes and insurance are paid for your mortgage

See information on how your escrow account is managed.

Contacts for escrow or taxes:

Insurance and tax payments or refunds
Guild Mortgage Company
Attn: Property Tax or Insurance department
P.O. Box 85304
San Diego, CA 92186-5304

Mortgagee clause
Guild Mortgage Company, LLC
P.O. Box 818009
Cleveland, OH 44181-9600

Tax correspondence
Guild Mortgage Company, LLC
Attn: Tax department
P.O. Box 85304
San Diego, CA 92186-5304

Insurance correspondence
Guild Mortgage Company, LLC
P.O. Box 818009
Cleveland, OH 44181-9600

Loan payoffs

Submit a request to pay off your loan

See the steps and requirements to submit a loan payoff request as the primary borrower or a third party on behalf of the borrower.

Payoff Demand Statement requests can be sent by


Guild Mortgage Company
P.O. Box 85046
San Diego, CA 92186-5304

Financial hardship assistance

We’re here to support you

Our loan counseling / loss mitigation team is available to assist you during your time of financial hardship.

Reach us directly by
Phone 800.365.4884

Monday–Friday 7:30am–5pm PT

Need to reach us directly?

We’re here to help. If you need assistance with your loan, you can reach us by phone or in writing.

By phone

For general loan assistance:


Loan Counseling Department:


In writing

If you prefer to write to us about a complaint, including notices of error, requests for information and qualified written requests, please send mail to:

Guild Mortgage Company
c/o Quality Assurance Department – Borrower Escalations
5887 Copley Dr
San Diego, CA 92111

We will send you an acknowledgment letter within 5 business days. In most cases, within 30 days we will correct the error, provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information that Guild relied on when making a decision.

Get in touch—we'd love to work with you

Are you ready to purchase a new home or refinance? If so, we have a couple of options for you.

You can contact our Consumer Direct Lending department during regular business hours (Monday-Friday 6am-5pm PT) at 800.971.3864.

Or, to discuss your options with a loan officer in your local area, please complete our form, and we’ll be in touch shortly.