If you prefer to write to us about a complaint, including notices of error, requests for information
qualified written requests, please send mail to:
Guild Mortgage Company
c/o Quality Assurance Department – Borrower Escalations
5887 Copley Dr
San Diego, CA 92111
We will send you an acknowledgment letter within 5 business days. In most cases, within 30 days we will
correct the error, provide the information requested or provide you with an explanation of why Guild
believes that no error occurred or why the requested information cannot be provided. You may request
copies of any documents or information that Guild relied on when making a decision.
Get in touch—we'd love to work with you
Are you ready to purchase a new home or refinance? If so, we have a couple of options for you.
You can contact our Consumer Direct Lending department during regular business hours
(Monday-Friday 6am-5pm PT) at 800.971.3864.
Or, to discuss your options with a loan officer in your local area, please complete our form, and
we’ll be in touch shortly.
“Guild is about helping people get into their homes and stay in their homes, no matter what life challenges or market conditions occur. We partner with you to find the loan that fits your life. We want to serve you for the entire life of the loan.”