Help Center – Mortgage FAQ


You have many options for making a payment. Register or log in to make an ACH payment.
Not registered, or using a debit card, use Speedpay (fee varies by state up to $7.00).

Financial Hardship Assistance

Our loan counseling / loss mitigation staff is available to assist you during your time of financial hardship. Call us at 1-800-365-4884 Monday through Friday from 7:30 a.m. to 5:00 p.m. PT or e-mail us at

Loan Payoffs

We can help you request and obtain a payoff demand statement in three easy steps.

Help When You Need It

We have been a leader in the mortgage industry for more than fifty years. Read our frequently asked questions and find out how we make the home loan process as simple as possible by working with you every step of the way.