Contact Us

We’re here to lend a hand.

Quick Information

Customer Service
Monday-Friday 6am-5pm PT
We have been a leader in the mortgage industry since 1960. Read our frequently asked questions and find out how we make the home loan process as simple as possible by working with you every step of the way. Learn more with our FAQs

New Refinance or
Home Purchase

We can help however you'd like to be helped.
Are you ready to purchase a new home or refinance?
If so, we have a couple of options for you.
You can contact our Consumer Direct Lending department during regular business hours (Monday-Friday 8am-6pm PT) at 800.971.3864.
Or, to discuss your options with a loan officer in your local area, please complete the form below and we'll be in touch shortly.

Payments

Login to My Account - Make a loan payment online.
Not registered for My Account, or using a debit card, use Speedpay (fee varies by state, up to $7.00).
Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 92186-5046
Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5898 Copley Drive, 4th floor
San Diego, CA 92111

Escrow

Taxes and Insurance
Questions about your escrow account? Learn more here.

Email
Insurance: [email protected]
Mail
Guild Mortgage Company
Attn: Property Tax or Insurance Dept.
P.O.Box 85304
San Diego, CA 92186-5304

Loan Payoff

Looking to pay off your loan, learn more. Just send your Payoff Demand Statement request to:
Fax
858.215.3360
Mail
Guild Mortgage Company
Attn: Payoff Department
PO Box 85304
San Diego, CA 92186-5304

Financial

Hardship Assistance
Our loan counseling / loss mitigation staff are available to assist you during your time of financial hardship. Find out more about hardship assistance now.
Phone
Monday-Friday 7:30am-5pm PT
We have been a leader in the mortgage industry since 1960. Read our frequently asked questions and find out how we make the home loan process as simple as possible by working with you every step of the way. Learn more with our FAQs
We can help however you'd like to be helped.
Are you ready to purchase a new home or refinance?
If so, we have a couple of options for you.
You can contact our Consumer Direct Lending department during regular business hours (Monday-Friday 8am-6pm PT) at 800.971.3864.
Or, to discuss your options with a loan officer in your local area, please complete the form below and we'll be in touch shortly.
Payments
Login to My Account - Make a loan payment online.
Not registered for My Account, or using a debit card, use Speedpay (fee varies by state, up to $7.00).
Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 92186-5046
Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5898 Copley Drive, 4th floor
San Diego, CA 92111
Escrow - Taxes and Insurance
Questions about your escrow account? Learn more here.

Email
Insurance: [email protected]
Mail
Guild Mortgage Company
Attn: Property Tax or Insurance Dept.
P.O.Box 85304
San Diego, CA 92186-5304
Loan Payoff
Looking to pay off your loan, learn more. Just send your Payoff Demand Statement request to:
Fax
858.215.3360
Mail
Guild Mortgage Company
Attn: Payoff Department
PO Box 85304
San Diego, CA 92186-5304
Financial Hardship Assistance
Our loan counseling / loss mitigation staff are available to assist you during your time of financial hardship. Find out more about hardship assistance now.
Phone
Monday-Friday 7:30am-5pm PT

Need more assistance?

We are here to help. If you need additional assistance on your loan, you have the option of contacting us by phone or in writing.

By Phone:

If you wish to speak with us, call us at 800.365.4441 for general assistance on your loan or 800.365.4884 for our Loan Counseling Department.

In Writing:

If you prefer to write to us about a complaint, including notices of error, requests for information, and qualified written requests, please email [email protected].

Or send mail to:

Guild Mortgage Company
c/o Quality Assurance Department – Borrower Escalations
5898 Copley Dr., 4th Floor
San Diego, CA 92111

We will send you an acknowledgement letter within 5 business days. In most cases, within 30 days we will correct the error, provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information that Guild relied on when making a decision.

Mary Ann McGarry
"Guild is about helping people get into their homes and stay in their homes, no matter what life challenges or market conditions occur. We partner with you to find the loan that fits your life. We want to serve you for the entire life of the loan."

-CEO, Mary Ann McGarry