Sharp edge of tall sky scraper

Efficiency is Our Edge

With margins contracting, interest rates rising and inventory low, it’s a competitive market. At Guild, we take challenges as opportunities and are poised to operate with more efficiency than ever before. Each of our business functions is figuring out what works and what needs improvement. We’re looking at our successes to see how we can build on them. For example, we recently earned the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Sales in the U.S.,” based on results from its 2017 Primary Mortgage Satisfaction Survey. We’re looking at what made that possible, how to continue improving our customer experience and how to lower cost without compromising quality or performance. Improved efficiency means better communication, streamlined processes and more automation. These kinds of improvements can help free employees to focus on solving complex origination issues with a human touch.

By |Published On: February 15th, 2018|Categories: Switch to Guild|

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.