cardboard cutouts signifying community

Our Customers Are Our Community

At Guild, our customers matter. You’re our peers, neighbors, friends, family. We’re here for you from the first contact through to the closing and later, through decisions like refinancing or even a second home. To make sure we’re giving you the resources you need, we’re improving communications both within our company and with our customers. For our employees, we’ve created new resources, with informational PDFs available on many servicing topics. We’ve updated our proprietary loan origination system to give employees a personalized understanding of each customer. For our customers, we’ve updated payment methods, including Speedpay payments with debit and ATM cards. We’ve made available a one-time ACH, free online payment option. We’re communicating by email about taxes and escrow analyses. We’ve added a language line for customers whose first language is not English or Spanish. Customers also should experience more convenient access to services now that we’ve added more representatives and opened our phone lines for an extra hour each day.

By |Published On: December 15th, 2017|Categories: Customer Service|

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.