What can we help you with today?
Make online payments, review your loan status or access your loan documents
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Create an account
Interested in a new purchase or refinance?
Monday–Friday 6 am-5 pm PT
Or, find Guild in your local area
Payments
Make a payment online
Already have an account with us? It's free and easy to:
- set up a recurring Autopay
- complete your payment with a one-time automatic payment
Need to create an account to manage your mortgage?
If you'd prefer to use a debit card:
Make your payment using Repay (fee varies by state, up to $4.95)
We've updated our payment vendor
If you need to make your payment by mail:
Mail
Guild Mortgage Company
P.O.Box 85046
San Diego, CA 92186-5304
Overnight and Express Mail
Guild Mortgage Company
Attn: Cashiering Department
5887 Copley Drive
San Diego, CA 92111
Have other payment questions?
We’re happy to help with any questions you may have—get more information on seeing your payment status, different payment options and the requirements for specific types of payments
Escrow, taxes and insurance
Learn more about your escrow account and how taxes and insurance are paid for your mortgage
See information on how your escrow account is managed.
Contacts for Insurance:
Access My Coverage Info to review your insurance, including Policy Information, update evidence of insurance, or submit new policy documentation.
or send an email to:
[email protected]
For any insurance questions, call 800.354.0328 Monday-Friday 5 am-5 pm PT
Insurance payments, refunds or correspondence
Guild Mortgage Company
ISAOA/ATIMA
P.O. Box 1788
Springfield, OH 45501-1788
Mortgagee clause
Guild Mortgage Company
ISAOA/ATIMA
P.O. Box 1788
Springfield, OH 45501-1788
Insurance loss claims:
Guild Mortgage Company
Attn: Property Damage Support Team
5887 Copley Drive, 3rd Floor
San Diego, CA 92111
View our Property Damage Packet for guidance on the next steps after filing a claim with your insurance company for guidance on the next steps after filing a claim with your insurance company.
Contacts for Tax:
Tax payments, refunds or correspondence
Guild Mortgage Company
Attn: Tax Department
P.O. Box 85304
San Diego, CA 92186-5304
Loan payoffs
Submit a request to pay off your loan
See the steps and requirements to submit a loan payoff request as the primary borrower or a third party on behalf of the borrower.
Fax
858.215.3360
Mail
Guild Mortgage Company
P.O. Box 85046
San Diego, CA 92186-5304
Protect yourself from wire fraud
Cybercriminals are actively targeting the mortgage process with fraudulent wire instructions. Some tips to stay protected:
- Even though an email appears legitimate regarding a wire transfer, always confirm wiring instructions via a telephonecall to a trusted and verified phone number. Never wire money without confirming the wiring instructions are correct.
- You can reach our payoff department Monday–Friday, 8:30 am–5 pm PT to confirm any wire information related to a Guild loan.
Financial hardship assistance
We’re here to support you
Our team is available to assist you during your time of financial hardship.
Monday-Friday 5 am-5 pm PT
Contact us
We’re here to help. If you need assistance with your loan, you can reach us by phone or in writing.
By phone
For general loan assistance:
800.365.4441Monday-Friday 5 am-5 pm PT
For mortgage payment assistance:
800.365.4884Monday-Friday 5 am-5 pm PT
In writing
For general loan inquiries, please mail to:
Guild Mortgage Company, LLC
Attn: Customer Service Department
5887 Copley Drive, 3rd Floor
San Diego, CA 92111
For Complaints, Notices of Error, Requests for Information, and Qualified Written Requests, please mail to:
Guild Mortgage Company, LLC
c/o Compliance Management Division-Complaints
5887 Copley Drive
San Diego, CA 92111
We will send you an acknowledgment letter within 5 business days. In most cases, within 30 days we will correct the error, provide the information requested or provide you with an explanation of why Guild believes that no error occurred or why the requested information cannot be provided. You may request copies of any documents or information that Guild relied on when making a determination.
Get in touch—we'd love to work with you
Are you ready to purchase a new home or refinance? If so, we have a couple of options for you.
You can contact us during regular business hours (Monday-Friday 6 am-5 pm PT) at 800.971.3864.
Or, to discuss your options with a loan officer in your local area, please complete our form, and we’ll be in touch shortly.
