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    • May 9
    • Posted by:

      Mary Ann McGarry, President & CEO

    Help Desk Heroes

    Our departments are filled with talented people. This week, I’d like to highlight the great work done by our Help Desk Specialists in IT. They support our nearly 3,000 employees as well as any borrower who needs assistance with our website. Our 7 Help Desk Specialists handle 1,000 calls, 700 requests and 350 Live Assist sessions each week. How do they do it? They have a strong team that supports them in their work to find a resolution quickly while keeping a smile in their voices. They’re also very motivated to help others in their job duties as well as their understanding of the issues. When asked what the most rewarding part of their work is, each Specialist had a similar response: “The most rewarding part of our work is fixing an issue for a caller and getting her operational again.” They also expressed a great sense of satisfaction in helping others to understand technology just a little better. I applaud the Help Desk, its success and its continuous support for us all. The Help Desk is one of the many groups that make Guild so great.

    • May 2
    • Posted by:

      Mary Ann McGarry, President & CEO

    Improving Everyone's Knowledge

    For May, we’re focusing our social media outreach on education. We’ll educate customers on the loan process, fees to expect, tips on credit, and mortgage jargon. To make sure we’re providing accurate information and improving our thinking, we’ll also focus on educating ourselves. Our mortgage professionals have many educational opportunities across the country through local mortgage banking conferences and industry webinars, blogs and articles. And, as I’ve mentioned in a previous blog, our employees don’t have to travel for education; they can access Guild University at the office. Guild U is rolling out professional development courses. Its most recent addition is on how to write effective emails. Other available courses include Qualifying the Borrower, Loan Systems and Software, Loan Servicing, Programs and Products. I’m proud to say that at Guild, our goal is to improve everyone’s knowledge.

    • Apr 29
    • Posted by:

      Mary Ann McGarry, President & CEO

    Guild on the Hill

    We’re used to hearing the term “gridlock” about Washington, D.C. Luckily for Guild, that wasn’t the case at this year’s Mortgage Bankers Association (MBA) National Advocacy Conference. Each year, the MBA brings industry stakeholders together to lobby on Capitol Hill for key policy priorities. This year, my Compliance team and I focused on speaking with policymakers about strengthening finance systems. We met with representatives to talk about transitional licensing and CFPB (Consumer Finance Protection Bureau) clarification. We want streamlined processes for licensing requirements of loan officers transitioning from banks to mortgage lenders. Streamlined processes would allow more loan officers to consider mortgage lenders for employers, giving them more options. We also hope to see more CFPB guidance on regulations that remain unclear. We need assistance with knowing exactly what the CFPB expects. Experiencing how our government operates, and seeing just how accessible our leaders in Congress are, was remarkable. I was pleasantly surprised to see that policymakers on both sides of the aisle shared the same objectives and goals that we do.

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The blog postings on this site represent the positions, strategies or opinions of the author and do not necessarily represent the positions, strategies or opinions of Guild Mortgage Company or its affiliates. Each loan is subject to underwriter final approval. All information, loan programs, interest rates, terms and conditions are subject to change without notice. Always consult an accountant or tax advisor for full eligibility requirements on tax deductions.