San Diego – May 30, 2023 — Guild Mortgage (NYSE: GHLD), growth-oriented mortgage lending company originating and servicing residential loans since 1960, earned a Gold Servicer Honors and Rewards Program (SHARP)SM performer recognition from Freddie Mac for its superior servicing portfolio performance, outstanding customer service to borrowers and for positive efforts to cure delinquencies.
Freddie Mac announced its latest SHARP rankings in February 2023, where Guild received Gold recognition in the “Client Servicing Between 75,000 and 199,999 Freddie Mac Mortgages” category for the 2022 SHARP program year.
“Despite ongoing market challenges Guild demonstrated a commitment to the highest quality servicing standards, as measured by Freddie Mac’s Servicer Success Scorecard,” said Russ Fowlie, executive vice president of loan servicing for Guild Mortgage. “As our borrowers emerged from the pandemic and in some cases faced other financial hurdles and long-term hardships, Guild remained dedicated to homeowners in need of mortgage relief, working with each of our customers in need to find the best solution for them.”
Guild’s in-house servicing portfolio was $78.9 billion as of December 31, 2022, with the average size of the portfolio increasing 14.5% in 2022.
Freddie Mac measures servicer performance through specific servicing metrics, benchmarks and requirements. Awards are determined by a rank within a group, which are determined by portfolio size. The SHARP awards align with Freddie Mac’s Reimagine Servicing® mission to transform the mortgage servicing landscape, where efforts are centered around improving the client experience, reducing costs and minimizing credit risk.
“We’re focused on delivering on the promise of home in the communities we serve, but it doesn’t stop there,” said Mary Ann McGarry, CEO of Guild Mortgage. “When a borrower asks for help, our services and solutions teams work hard to quickly get them the assistance they need to keep them in their home and get them back on track. This is a critical component of Guild’s customer for life strategy, and we’re honored to be recognized by Freddie Mac for our high-quality servicing standards that are making a positive difference in people’s lives.”
SHARP is a rewards program based on a lender’s Servicer Success Scorecard ranking. Servicers that have more than 20,000 Freddie Mac master-serviced loans are automatically enrolled in SHARP.
Headquartered in San Diego, Guild Mortgage is a leading national lender with an established history of developing innovative pilot programs and specialized products in partnership with government organizations to help deliver the promise of home in every neighborhood and community. Its loan professionals can serve the needs of any homebuyer, from helping first-time buyers achieve homeownership, often through government loan programs, to those looking for jumbo loans. Guild also helps active duty and retired military personnel who qualify for VA loans with 100% financing and flexible qualifying standards. The company is consistently recognized for its community impact, commitment to customer service, strength in regulatory compliance, and workplace culture.