Shayla Gifford spotlight photo

How Does Shayla Gifford Put Customers First?

We asked Senior Loan Officer Shayla Gifford how she ​puts customers first. Here’s what she had to say! “Our customers are family. We concentrate on lending a helping hand to our customers so they may obtain the home of their dreams. We want to be their lender for life. Our promise is to communicate consistently, close smooth and close on time. We also strive to accommodate and arrange information in the community to serve our clients. Our team maintains a relationship with the best landscapers, cleaners and moving companies in town so that we may also refer the best service in our area. Every client is different in their own special way. We educate ourselves on our customers’ financial goals so that we match them with the best loan program and monthly payment for their life style. Our mission is to provide the loan they need for the home they love! Additionally, our team attends every title signing appointment with a “Survival Moving Kit” for their first night in their new home. That way, they can celebrate with their families instead of running to the store to buy all the necessities they packed away. 30 days after funding, we again meet with our customers to deliver a Cutco gift and give our many thanks for their business. At the end of the day it is our team’s goal to “WOW” our customers and keep them in the family!”

By |Published On: July 13th, 2017|Categories: Customer Service|

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.