A couple talking with a loan officer

Wherever life takes you, we’re with you

“Guild Mortgage is about helping people get into their homes and stay in their homes, no matter what life challenges or market conditions occur. We partner with you to find the loan that fits your life. We want to serve you for the entire life of the loan.”

—CEO, Mary Ann McGarry

1. We speak your language

We use our experience and expertise to help you figure out how to afford the home you want and find the right loan to help you get there. You’ll have the personal relationship, open communication and guidance to get you through one of life’s most important purchases.

2. We have a history of doing what’s right

We offer a personalized touch that follows our values of customer service, integrity, respect, collaboration, learning and excellence. This includes allowing you to choose how you want to interact with us. For example, if you prefer self-service, you can apply for a home loan online. Then, when it’s time to set up your loan payments, signing up for free automatic loan payments (ACH) is quick and easy. Your payment can be drafted automatically from your checking account on any day from the 1st through the 16th. If you’re having trouble accessing your account, our customer service agents are standing by to answer your questions at 1.800.365.4441.

3. We offer a personalized touch

Over the past 60 years, we’ve been bringing our customers home, building trust with our partners and creating foundations for our employees to thrive. As a result, we have borrowers whose children and families have become customers. Some of our employees have been with Guild Mortgage for more than 40 years. Our focus on creating customers for life will ensure we’ll be here to continue building lifetime connections for many years to come. Today, no other mortgage lender has our stability, experience, and uncompromising focus on customer service.

4. We work to get the answers

Whether you’re looking for general information or have a specific loan issue, we work together to find answers. We’re here to offer guidance and support so you can focus on long-term homeownership. That includes routine refinance check-ins when we reach out to determine whether we can lower your rate, shorten your term, help with cash out or remove mortgage insurance. In addition, when you’re ready to buy a new home, we make it easy to re-connect with the local loan officer who closed your original loan.

5. We make long-term commitments

After your home loan closes, you begin making payments to the mortgage servicer that handles the daily management of your mortgage. That includes collecting and crediting monthly payments and taking care of your escrow account, if you have one. Often, lenders will sell your loan to another organization for servicing, so your mortgage lender and mortgage servicer are two separate entities. At Guild Mortgage, we lend and service the majority of the loans that we originate in-house. That means that we’re your loan partner throughout the life of the loan. We care about helping you achieve homeownership, and are there with you when you move to a new house, refinance your current mortgage, renovate your home or have questions.

6. We have branches across the country

Over 350 local branches specialize in residential home loans. In addition, Guild Mortgage has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia.

7. Guild Mortgage Company gets great reviews

Guild Mortgage has become one of the nation’s leading independent mortgage providers by following a simple rule—doing what’s right for our customers. We’re proud to be an award-winning lender in business since 1960, making us one of the longest-operating mortgage companies in the nation. Check out a few Guild Mortgage reviews below:

No. 1 in Overall Customer Satisfaction

Guild Mortgage is the recipient of the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Origination in the U.S.,” in its 2021 Primary Mortgage Origination Satisfaction StudySM. Guild ranked first in Overall Satisfaction, with 884 out of a possible 1,000 points. Guild was also ranked No. 1 in Application and Approval, Loan Offering, Loan Closing and Communication. It recorded one of the biggest increases in overall satisfaction, up 35 points from 2020, according to J.D. Power.

Best mortgage lenders for first-time homebuyers

In its review of Guild Mortgage, Forbes Advisor highlighted that we’re “a great option for borrowers with lower credit scores. Applying for a home loan through Guild Mortgage is also relatively easy and fast, making it an excellent choice for people who can’t afford to wait.”

Fifth straight STAR Performer Recognition from Fannie Mae

Guild Mortgage received recognition in the Solution Delivery category for the 2021 STAR Program year, earning the distinction for the first time in this category covering loss mitigation operations, retention and liquidation. Throughout Guild’s five years as a selected STAR Servicer, Fannie Mae has recognized the company in the General Servicing category four times.

“The STAR program recognizes lenders that are continually improving their processes,” said Russ Fowlie, executive vice president, loan servicing at Guild Mortgage. “Fannie Mae praised Guild for helping preserve homeownership by facilitating a record number of long-term solutions to borrowers as they emerged from forbearance. Our loss mitigation and servicing teams found new ways to help our customers through challenging times, and we appreciate the commitment and hard work being recognized by Fannie Mae.”

From pre-approval to closing, Guild Mortgage loan officers are here to guide you through your homebuying journey. Connect with an experienced loan officer to get started today.

The above information is for educational purposes only. All information, loan programs and interest rates are subject to change without notice. All loans subject to underwriter approval. Terms and conditions apply. Always consult an accountant or tax advisor for full eligibility requirements on tax deduction.

By |Published On: August 30th, 2022|Categories: Guild Blog, Mortgage 101|Tags: , , |

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.