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We put you first

We take our work seriously because it matters to your future. Earning the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Origination in the U.S.,” lets us know we’re on the right track.

J.D. Power does its customer satisfaction rankings independently, basing them on real customers’ experiences. This methodology may make the firm’s rankings more trustworthy among customers buying products or services J.D. Power has ranked. The 2021 Primary Mortgage Origination Satisfaction StudySM is based on responses from 5,414 total respondents in June through September 2021 for customers who originated a new mortgage loan in the past 12 months.

It’s good to know we’re getting it right

Since our founding in 1960, providing the highest level of customer service has been one of our most important values. “The results of the survey confirm what we’ve known to be true for some time; that a mortgage is still a complicated and intimidating process for many customers,” said Mary Ann McGarry, CEO of Guild Mortgage. “While improved technology has certainly made the lending process faster and more efficient, most customers still need and want a personal touch to get their questions answered and to complete the transaction with confidence.”

“Year after year we’ve been deeply committed to launching new training, technology and customer service initiatives aimed at creating customers for life and we’re pleased to see our work recognized by our customers,” continued McGarry. “More than anything, ranking number one in Overall Customer Satisfaction is a direct reflection of our culture of customer service and our business model, which focuses on our branch offices where loan officers can make personal connections with clients.”

We support you, always

Home is more than just a house—it can be the starting point for a whole new life. Here are a few ways we help you make it happen.

  • We have the loan to fit your life

    We offer hundreds of loan products to fit your unique situation and many state housing programs that provide down payment assistance. In addition to our conventional, FHA, VA and USDA financing options for first-time homebuyers, military families and rural residents, we also offer reverse mortgage, jumbo and manufactured home loans.

  • Our loan officers mind the details

    From taking your initial application and closing your loan, our loan officers partner with other professionals like your real estate agent and title company. They’ll answer questions on required paperwork, go over home loan fees with you and work with processors and underwriters while your loan is in process.

  • We make long-term commitments

    Our relationship begins with educating you on the mortgage products that best suit your needs and continues long after your loan’s closing. Often, lenders will sell your loan to another organization for servicing, so your mortgage lender and mortgage servicer are two separate entities. At Guild Mortgage, we lend and service the majority of the loans that we originate in-house. That means that we’re your loan partner throughout the life of the loan. We care about helping you achieve homeownership, and are there with you when you move to a new house, refinance your current mortgage, renovate your home or have questions.

We can find the right loan for you today. Take the next step by getting pre-qualified for purchase.

Grow with us

We’ve been bringing our customers home, building trust with our partners and creating foundations for our employees to thrive for decades. In fact, some of our employees have been with Guild for more than 40 years. If you’re a mortgage loan officer, consider building your career with us.

“I chose Guild because of its local, family feel and wide range of product offerings to fit the needs of my clients. Guild provides a tremendous amount of internal support and resources. It’s great to be a part of Guild’s family!”

Casey Oiness, Branch Manager – Joined Guild in 2016

Learn more about how we set you up for success when you switch to Guild.

The above information is for educational purposes only. All information, loan programs and interest rates are subject to change without notice. All loans subject to underwriter approval. Terms and conditions apply. Always consult an accountant or tax advisor for full eligibility requirements on tax deduction.

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About the Author: Guild Mortgage

Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. With more than 4,000 employees and over 250 retail branches, Guild has relationships with credit unions, community banks, and other financial institutions and services loans in 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Guild Mortgage Company is a wholly owned subsidiary of Guild Holdings Company, whose shares of Class A common stock trade on the New York Stock Exchange under the symbol GHLD.