Guild Mortgage is the recipient of the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Origination in the U.S.,” in its 2021 Primary Mortgage Origination Satisfaction StudySM. Guild ranked first in Overall Satisfaction, with 884 out of a possible 1,000 points. Guild was also ranked No. 1 in Application and Approval, Loan Offering, Loan Closing, and Communication. It recorded one of the biggest increases in overall satisfaction, up 35 points from 2020, according to J.D. Power.
“More than anything, ranking number one in Overall Customer Satisfaction is a direct reflection of our culture of customer service and our business model, which focuses on our branch offices where loan officers can make personal connections with clients.”
—Mary Ann McGarry, CEO of Guild Mortgage.